Our normal business hours are Monday-Friday, 8:00 am - 5:00 pm est. (with the exception of holidays).
We know that you want your stencils quickly and in general we ship orders within 3 business days of receipt. However, Sometimes we get a large wave of orders so our stated goal is to ship all items within 3 days and our results show we achieve this over 95% of the time.
This is not a guarantee and if you have an order that needs to get out by a certain day please let us know. If it has to get out in less than 3 business days, we may charge an expedite fee to cover the incremental costs we have to get the order out.
We primarily will use USPS as this is by far the least expensive shipping approach.
Rarely we have a combination of product and shipping location that causes us to incur a larger than normal shipping fee. In this case we reserve the right to offer the customer of accepting a greater shipping fee or to cancel the order.
Normal shipping times are 3-5 business days in the Continental US. You will receive an email with a tracking number once your package is shipped.
If you want expedited shipping or prefer a specific carrier, please call us at 888-879-7319. We will work with you to get the package to you on time and at as reasonable price that we can get.
Outside the Continental US shipping times are variable. Please call us if you prefer a specific shipping service, please call or email us and we will charge you whatever the incremental cost is.
International Shipping: We now ship to Australia New Zealand, Western Europe, and Canada with automated rates provided by USPS which is the least expensive service. The minimum order size is $40, and larger orders make more sense given the cost of shipping. Stencils ship relatively inexpensively, accessories can add weight and expense quickly. The customer is responsible to pay any duty and local sales taxes. Our shipping charges are estimates and we reserve the right to adjust shipping charges once we have the orders packaged. If there is an increase we will notify the customer and gain approval prior to shipment. For reasons that we do not understand some addresses do not go in automatically. For larger orders we can entertain an order of $75 or more to virtually anywhere. If you are an international customer and want to order, please prepare and order, add address, shipping will not function but just leave the website and email us at email@example.com. We will get back to you to see if we can make that order happen. Julia Usher cannot help with this so please contact us.
For those who prefer the surety and do not mind the extra expense we do ship internationally with Fed Ex. Please call or email us.
If you have any questions, or need expedited shipping, please contact customer service at 1-888-879-7319.
Please inspect your package immediately upon receipt. For all returns, you must call 888-879-7319 to receive a Return Merchandise Authorization number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted. Credit/refunds will be processed as quickly as possible after we have received returned merchandise; you will receive an email receipt of your credit/refund.
All returns of unopened (stocked*) products must be returned within 30 days of the order date and are subject to a 15% restocking and processing charge. Please DO NOT refuse your shipment. if you refuse your shipment, then you will be charged a return shipping fee in addition to the 15% restocking fee.
EXCLUSIONS: Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable.
DAMAGED MERCHANDISE: If your stencil is damaged you must call us for instructions immediately at 888-879-7319. Do not throw away any of your packaging or merchandise.
*If your stencil was custom cut, re-sized, or if it is a production stencil, there are no refunds. As soon as you place your custom order, our design team starts working on your custom stencil. Therefore, there are no returns on custom cut stencils.
Please reference your name and sales receipt number so we can issue a refund to your account.
If you will be returning your order, we kindly ask that you follow these simple instructions:
Call 888-879-7319 to let us know you will be returning merchandise (within 30 days of purchase). Please, have your sales receipt number available.
All merchandise must be returned in the same shipping carton or one of equal size (We do not refund for shipping). Include a copy of your sales receipt with a notation of your RMA number inside of the package.
Ship the return with a method that can provide you with a proof of delivery. Be sure not to fold, or crush stencils. If the stencils are returned damaged we may not be able to issue a refund. Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Shipping charges are non-refundable. Shipping returns must be shipped to the following address:
Confection Couture Stencils
7 Center Road West
Old Saybrook, CT 06475